• Now Hiring: Lead Dispatch Manager

  • Appliance Allstars is seeking managers to add to our growing team. We're striving to be Atlanta Metros largest privately held appliance repair facility and we want you to join us!

    Our technicians provide professional in-home repair on refrigerators, washers, dryers, ovens, dishwashers, and more — and we need your help to be the best support they have!

    If you’re interested in applying, fill out the application below, or drop off your resume and cover letter at 4518 N Henry Blvd Ste 109 Stockbridge, GA 30281. We look forward to meeting with you.

  • Details

    • Full-time
    • Salary Pay
    • Hours: Monday – Friday, 8:00 am – 5:00 pm
    • Local candidates only — Stockbridge, GA 30281

    Job Duties

    • Answer high volume of calls
    • Schedule appointments
    • Validate warranty
    • Exceed customers expectations
    • Handle first level customer complaints
    • Route technicians according to skill and location
    • Sell appliance parts to walk in customers
    • Order appliance parts for technicians and customers
    • Making sure all CSRs are performing to standard
    • Making sure all technicians are getting production goals
    • Working along side Lead Tech Manager to get all techs to production standards
    • Providing training for new CSRs
    • Assigning work orders to CSRs
    • Handling disputes with customers
    • Handling scheduling conflicts
    • Update Operations Manager with daily numbers
    • Follow Up on Status Specific Jobs
    • Refund Escalations to Operations Manager
    • Return Voicemails
    • Close out Work Orders from day before
    • Report to Operations Manager
  • Compensation

    • Salary + bonuses
    • Holiday pay
    • Medical Benefits
    • 2 weeks vacation per year

    Job Requirements

    • 1-2 years of previous call center experience
    • 1-2 years of previous retail experience
    • 1-2 years of Management experience
    • Excellent written and verbal communication skills
    • Strong desire to provide the best customer service in town
    • High school diploma or equivalent; Associates Degree preferred
  • Apply Now


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